Frequently Asked Questions

Pay Per Minute Rental

    • You can cancel your reservation from the application. When renting a Per-Min Yaldi car you can cancel the trip and there is no fee for cancellation for the first time. A reservation will automatically expire if a trip is not started within 10 mins.
    • You can reserve a car for 10 minutes. If you need more time to reach the vehicle you can start a new reservation for the next 10 minutes. Please note that you may be blocked from using making additional reservations on a car if you try to book it more than 2 times. If you do not use the reservation, it will automatically expire and the car will be available to book for anyone.
    • Once unlocked, you have your Pay Per Minute Yaldi Car for up to 24 hours maximum until you choose to 'end my ride' through the app. Please be mindful when renting a per-min Yaldi car there will be extra charges for bookings that exceed 24hrs. Please read terms for more information.
    • No, reserving a car is free of charge. As per the Yaldi pricing schedule, if you take a trip with the same reservation you will not be charged for that reservation. You are allowed to reserve the car twice in a row at no cost.
    • Pay-Per-Min Yaldi Car: Once unlocked, you have your Pay Per Minute Yaldi Car for up to 24 hours maximum until you choose to 'end my trip' through the app. Please be mindful when renting a per-min Yaldi car there will be extra charges for bookings that exceed 24hrs. Please read terms for more information.
    • Fees
    • All fines will be charged separately within 5-7 business days of your reservation, with an additional RTA/administration charge. Pay-per-min Fleet: All Fines will be charged automatically from your balance in your Yaldi Wallet or your Credit card along with RTA/admin fees through our application. We receive details of fines or Salik only after your trip from authorities and do not have any influence on that. You might receive a notification from us several weeks after your trip depending on when we get notified by the concerned department. This does not waive your liability.
    • Only registered Yaldi members can book and drive Yaldi cars. It is super simple to download and register your own account to use our service.
    • No, we are sorry you cannot carry your pet in our cars as we need to be mindful of the next user. Hand over of the car will remind the same as T&Cs state. Additional charges will be deducted as per our terms and condition if the car is not returned in good condition.
    • We want everyone to have a fresh start each drive. Smoking is strictly prohibited in our Yaldi cars, as the scent from cigarettes, cigars, vapes, or other strong scents can impact the health and experience of other users. We want to keep our cleaning efficient and affective making sure cars are fully sanitized - We don’t want to use our resources in the event that we find any damage or detect any smell caused by smoking. Cleaning Charges will apply if we need to send our Yaldi Crew to fully sanitize the car after the use of Smoke.
    • If you wish to report a lost item or have lost your item in the car please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@yaldi.ae • All lost and found items should be collected by the owner within 7 days from the day they were retrieved or found. • To claim a lost item, you are required to provide any proof of identification for the sake of documentation and future referencing.                                                                                                 Note: We will need proof of identification to release the Item.  • In case you are not able to collect the item yourself, you may send us a NOC at support@yaldi.ae mentioning the name and contact details of the person who will collect the items on your behalf along with a valid proof of identification which will be presented to us at our office. • In case you find anything in your Yaldi car that does not belong to you and is not part of the Yaldi equipment, Keep the item in the vehicle, please contact our team on Live Chat: yaldi.ae, Call: 800-YALDI or Email: support@yaldi.ae
    • We at Yaldi want you to pay it forward! You need to leave the car with at least 20% fuel, regardless of how much fuel there was when you started your trip. This means the next Yaldi user has enough fuel to start their journey.
    • In case the car is dirty inside or outside and/or unusable, please inform us through the app through our chat. Please contact us: Live Chat: yaldi.ae Email: support@yaldi.ae Call: 800-YALDI Our Customer service team will assist with finding you a replacement or sending our Yaldi crew to clean the car as soon as possible.
    • If the trip did not end from the app, the booking remains active. The car will continue to be charged unless the booking is ended. To end your trip simply - Park in an approved area (Click here for Parking Guide)  - Switch off the car secure the key in the cupholder or glove box - End your journey on the app by pressing "END MY RIDE" If you are unable to end your trip, please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • Use our app to locate available Yaldi Cars Instantly. Available cars will appear in the form of a location/car Icon. Unavailable and booked cars will not show up on the map. If you require Long Term rental, please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • We require around 2 mins – 5 mins to verify and activate your account upon receiving all valid documents. If in case your documents aren't valid or incomplete, we shall communicate the same to you via your registered email/ mobile number.
    • It is quick and simple to update your payment method on our application:
      • Click account
      • Click on "my wallet" and press "payment methods"
      • Click the Card Icon
      • Add your debit/credit card details or use apple pay and click "save"
      • Use as the default payment method
    • The app will give you the option to resend the command to open the car.
      • Try Refreshing the application
      • Make sure the data service and location are switched on throughout the trip.
      • Try and scan the QR code to open the car
      If you face any issues during your journey with the Yaldi-provided car, Please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@yaldi.ae
    • On the rare occasion you may face issues locating the cars precise location,                                    Please try the following troubleshooting steps:
      • Please ensure that the Mobile data and Location services are enabled on your device
      • Please Restart the application
      • Please Clear the Cache on the phone.
      If all else fails and the issues persist - Please contact us: Live Chat: yaldi.ae Email: support@yaldi.ae Call: 800-YALDI
    • Just Follow these 5 easy steps : 
      1. End your trip by parking the Yaldi Car in one of the designated parking areas (Parking Guide)
      2. Select the ‘end trip’ option in the Yaldi app and return the key to the glove box or cup holder before you exit the vehicle.
      3. Once you have parked to end your trip please send your RTA parking code through our email : Support@yaldi.ae
      4. Lock the car through the app.
      5. Remember to take all your belongings.
      Before you end your trip, check the fuel gauge to make sure that there is at least 1/4 fuel in the tank for the next user. Let’s be mindful and pay it forward fo your follow Yaldi Users. The fuel percentage shown on the app is only for reference purposes and the user should check the fuel gauge. You can refuel for free at our partner petrol station ENOC (Dubai). If you’re running low, drive to one of our partner petrol stations and use the Yaldi fuel card to pay.
    • Please contact a member of our customer service team to help end your booking. Please contact us: Live Chat: yaldi.ae Email: support@yaldi.ae Call: 800-YALDI In case your trip did not end on time, it will extend automatically, and additional rental charges will apply.
    • There can be multiple reasons for the vehicle not starting.
      • If it is network or a dead battery issue, please contact us so our Customer Service team and assist:
      Live Chat: yaldi.ae Email: support@yaldi.ae Call: 800-YALDI
      • In case of declined payments, the vehicle will be immobilized. The customer should settle the payment and then call us or email us to unblock the vehicle.
    • All our cars unlock within 3-5 seconds. However, there can be a delay due to network issues. If you ever need help, please contact us: Live Chat: yaldi.ae Email: support@yaldi.ae Call: 800-YALDI
    • If the trip did not end from the app, the booking remains active. The car will continue to be charged unless the booking is ended. To end your trip simply - Park in an approved area (Click here for Parking Guide)  - Switch off the car secure the key in the cupholder or glove box - End your journey on the app by pressing "END MY RIDE" If you are unable to end your trip, please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • We require around 2 mins – 5 mins to verify and activate your account upon receiving all valid documents. If in case your documents aren't valid or incomplete, we shall communicate the same to you via your registered email/ mobile number.
    • To be eligible to drive our Yaldi cars, you need to meet the following criteria: Age   
      • To register you must be 21 years or older to apply. However, if you are below 25 years old, you will be liable for 10% of the accident cost in addition to excess charge in case of any accidents.
      Drivers License
      • To register you must hold a valid, unexpired UAE Driver's License.
      • We also accept international driving licenses from the following countries only.
      Identity Card
      • To register you must hold a valid, unexpired, and government-issued Emirates Identity Card if you are a UAE resident
      • For Tourists, we need your Passport and Visa copy.
      You can send your documents through support@yaldi.ae for approval or use our app to upload your documents! 
    • Only registered Yaldi members can book and drive Yaldi cars. It is super simple to download and register your own account to use our service.
    • Yaldi accepts driving licenses from the following countries if you do not have a driving license which was issued in the UAE.
      Austria Italy Sweden Kuwait
      Belgium United Kingdom Romania Saudi Arabia
      Spain Turkey Poland Oman
      Germany Greece Finland Qatar
      France Switzerland Portugal South Korea
      Ireland Norway Canada New Zealand
      Netherland Denmark United States of America Hong Kong
      Japan South Africa Australia Singapore
      *If you are a UAE residency visa holder then you must have a UAE driving license in order to be eligible to become a Yaldi Customer and driving license from any other countries will not be accepted.
    • You need to have a valid - If you are a UAE Resident or a Citizen  (holding a Residency visa)
      • UAE Driving license which is older than 12 months.
      • Emirates ID
      If you are a Tourist
      • Copy of your home country driving license
      • Passport Copy and/or VISA copy
        Simple Download our app and upload for approval in 4mins!
    • In order to deactivate your Yaldi account please send us an email to support@yaldi.ae. All personal and payment details will be retained for a maximum period of 30 days and automatically be deleted from our system.
    • You can drive to any Emirate while renting a Yaldi Car, as long as you start and end your reservation in Dubai. Cars MUST start and end their trip within the operational areas of Dubai highlighted on our mobile application.
    • No, unfortunately, Government regulation does not permit the use of Yaldi cars outside of the UAE.
    • Accessing a car is simple. Follow the steps below to gain access to your Yaldi cars: Step 1 Make sure you have downloaded and registered with Yaldi for instant approval. Step 2 Follow the steps to upload your documentation. Step 3 Once your documents have been approved go to your Wallet and top up Step 4 Locate a car on the map. Click "Reserve" button to reserve the car for 10 minutes. Alternatively, click "Start My Ride" if you are in front of the car. Step 5 Inspect the car, document anything, and accept Terms & Conditions. Use the "Start My Ride" button or Scan the QR code to unlock the car when you are ready to drive. Step 6 Locate the keys in the glove box or cup holder Step 7  And enjoy your ride with Yaldi!
    • Accessing a car is simple. Follow the steps below to gain access to your Yaldi cars: Step 1 Make sure you have downloaded and registered with Yaldi for instant approval. Step 2 Follow the steps to upload your documentation. Step 3 Once your documents have been approved go to your Wallet and top up Step 4 Locate a car on the map. Click "Reserve" button to reserve the car for 10 minutes. Alternatively, click "Start My Ride" if you are in front of the car. Step 5 Inspect the car, document anything, and accept Terms & Conditions. Use the "Start My Ride" button or Scan the QRcode to unlock the car when you are ready to drive. Step 6 Locate the keys in the glove box or cup holder Step 7  And enjoy your ride with Yaldi!
    • The key is in the glove box or the cup holder. If you cant locate the key please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • We want to make commuting and connecting as easy as possible through all emirates of the UAE. Starting/Ending Journey
      • Please remember all journeys start and end in Dubai.
      Damages
      • When you book your car check the car and report all dents, damages, scratches, and cleanliness before you start your journey we want to give you every opportunity to make your experience simple. If you need to report damage before you start your trip : Email photos/report to : Support@yaldi.ae
      • After your trip, please report any damages or cleaning required. We would rather help fix the problem as soon as possible for the next user so please pay it forward. If you need to report damage after you start your trip : Email photos/report to : Support@yaldi.ae
      • All reports can be made through email so our maintenance team can be sent to check the car.
      • If reports are not sent you may need to cover this cost.
      Parking
      • Paid parking during your reservation is at your own expense.
      • You can end your trip using an A-D RTA-approved zones for pay-per-min Yaldi cars.
      • Please email your parking zone code to support@yaldi.ae once you have completed your trip.
      Please be mindful that journeys cannot end in: - Any underground or multi-level parking Mall - Private free or paid parking RTA ZONE E-J - Malls - Valet parking - Airport Refueling
      • Refueling pay-per-min Yaldi cars is easy just go to any ENOC petrol station. Each car has a VIP tag attached to make fueling easy.
      • Refueling Long Term rental cars is at your own Expense.
      Reserving Cars
      • You can reserve your car for up to 1O mins before you reach the car.
      Car Etiquette
      • Please remember to send your parking code/location to support@yaldi.ae once you have ended your trip
      • Please no smoking in your Yaldi car.
      • Please leave the car in a clean/useable condition for the next user
      • Please make sure you have at least 20% fuel in your Yaldi car for the next user.
      • Please leave the keys in the designated spot (glove box or Cupholder)
      • Drivers must not be under the influence of alcohol or drugs while operating the vehicle. All insurance claims resulting from driving under the influence will be denied and you will be responsible for all resulting damage repairs as per the Yaldi Damage Rate Card.
    • Click the link to Meet Our Fleet . View the Pricing for our Pay-per-min Fleet. Price for our Pay-per-min Fleet include: Fuel and RTA parking(once ride is ended) Excludes: Salik/fines, These will be billed 24/48 hours after your trip is completed. Also have a look at your Mileage Limits per rental period.
    • Pay-Per-Min Yaldi Car: Once unlocked, you have your Pay Per Minute Yaldi Car for up to 24 hours maximum until you choose to 'end my trip' through the app. Please be mindful when renting a per-min Yaldi car there will be extra charges for bookings that exceed 24hrs. Please read terms for more information.
    • As per Insurance covered by Yaldi and  minimum requirements to drive a Yaldi car are:
      • The driver needs to be 25 years or above.
      • You need to have a driver’s license which is at least 12 months old in the UAE or outside the UAE and is recognized by the appropriate authorities.
    • No, you cannot use pay-per minute cars. But you can use long term rentals. Join us now if you fulfill the following criteria.
      • You are 21 years old or above
      • Driving license which is at least 12 months old
      Yaldi accepts driving licenses from the following countries if you do not have a driving license that was issued in the UAE.
      Austria Italy Sweden Kuwait
      Belgium United Kingdom Romania Saudi Arabia
      Spain Turkey Poland Oman
      Germany Greece Finland Qatar
      France Switzerland Portugal South Korea
      Ireland Norway Canada New Zealand
      Netherland Denmark United States of America Hong Kong
      Japan South Africa Australia Singapore
      *If you are a UAE residency visa holder then you must have a UAE driving license in order to be eligible to become a Yaldi Customer and a driving license from any other country will not be accepted.
    • The application will prompt you to return the key back to the glove box or cupholder. Then you will be asked to "End my ride" from a mobile application to end your trip and not be charged anymore. If you face any issues, Please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@yaldi.ae
    • All of the Yaldi cars are equipped with a refuel tag to assist you with automatic payment of the fuel at any ENCO station. In a rare occurrence where the tag isn't functional:  
      • Please make a payment from your end and take a picture of the receipt
      • Send it along with your booking reference to us at support@yaldi.ae
      • We shall reimburse you for the same amount.
    • All you need to do is visit your nearest ENOC station and ask the staff to refuel your car. No payment or identification proof is required. *Note: This applies to pay-per-min rental only You can refuel the car from the following gas stations: Yaldi will not accept any claims for payments that a member/customer or third party does on our behalf unless instructed by Yaldi.
    • The key is in the glove box or the cup holder. If you cant locate the key please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • Ending your Pay-Per-min Yaldi car using a Valet service is prohibited. 
    • Pay-per-min Fleet: Once you have ended your booking you can park your car in any Free Parking area or in RTA parking zones listed below:
      • Zones A
      • Zone B
      • Zone C
      • Zone D
      If you have ended your trip in the above RTA parking zones -  Please email support@yaldi.ae with the RTA parking zone code. Please be mindful that journeys cannot end/park in :
      • Any underground or multi-level parking Mall/gated community.
      • Any Mall
      • Valet parking
      • Airport
    • It is prohibited to allow someone else drive your Yaldi Car while booked/signed under your name.  You will be in breach of our Insurance policy. Kindly Download and Register your own account to use start your journey with Yaldi.
    • Yes, we do provide comprehensive insurance for our cars. So know we have you covered! Click Here to get more Details on our policy.
    • Comprehensive Insurance:
      • All our vehicles are comprehensively insured –driver, passenger, and third-party liability is provided. It is your responsibility to ensure that you conduct a thorough inspection of the vehicle prior to check-out and to ensure that all pre-existing damages are recorded on the vehicle check report (“VCR”).
      • Your liability will be limited to AED 2,500 plus VAT (or the amount stated in your contract) in case of an accident that is your fault, in which case a red-colored report may be provided by the police. Your liability will also be limited to AED 2,500 plus VAT if the accident is a “Hit and Run” where the third party is not identified, even if you are given a green-colored report. All insurance and damage claims will require a police report in order to be processed
      • Damage caused to our vehicle for which a third party is not identified, for which a police report has not been produced, or which results in the insurance claim being denied will be charged at cost. Repairs done by third-party garages and mechanics and not done by Yaldi will not be acceptable.
      • Note that, as is common practice in the industry in this region, tire, wheel, and rim damage is not included as part of the insurance coverage. Subject to an admin fee.
      Note – driver’s minimum age is 21. However, between ages of 21 years and 25 years, you will be liable for 10% of accident cost plus excess for at-fault claims
    • In the event of an accident, Firstly make sure you are in a safe place and call the police on 999. Then call us to give you step by step guide as to what to do next : Call: 800-YALDI Once the police have arrived, please secure a valid police report.                                                            Yaldi shall be able to claim insurance upon receiving the police report.
      • Depending on the report you will be covered by my Yaldi.
      • If you receive a green report/non-faulty report you will not be liable for any additional charges and all the damages will be covered by Yaldi.
      • If you receive a red report/faulty report you will be liable for additional charges.
      • Send all Reports to :Email: support@Yaldi.ae
    • You can find our terms and conditions by Clicking Here.
    • Excess fee is any additional charges you are required to pay towards a claim that needs to be raised to our insurance. This fee is payable only if an accident or damage is caused for which you receive a white or red report from the police. Click here to see our Insurance Policy. Click here to see our Excess fee. The excess fee you will be charged is based on the fees and penalties listed on our website.
    • Yes, Yaldi provides roadside assistance for the whole Yaldi fleet. Our roadside assistance team will assist customers in case of accidents, critical issues like replacing the car or towing, etc. We ensure RSA is provided to all our customers in need as soon as possible. Please contact us: Live Chat: yaldi.ae Email: support@yaldi.ae
    • This is the best part of using Yaldi services. We do not charge our members any membership fees. You only get to pay for what you use. You may top up your wallet as you wish so future journeys are taken care of.
    • No, You (the customer) are responsible to pay for any Salik costs incurred during your reservation (Both pay-per-min & Long term rental fleet) . Pay-per-min Fleet: All Salik will be charged automatically from your Wallet in the Yaldi app or through your Credit card along with RTA/admin fees through our application. Charges/Payment will be made 24/48hours after your trip. We receive details of fines or Salik only after your trip from authorities and do not have any influence on that. You might receive a notification from us several weeks after your trip depending on when we get notified by the concerned department. This does not waive your liability.
    • Just get in contact with us to dispute your invoice or trip records, or have any queries concerning any of our services. Please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • Pay-per-min Fleet: Fuel is free for all pay-per-minute vehicles in Dubai. All vehicles have VIP Chips. Please visit any ENCO station to Fuel your pay-per-minute Yaldi Car during your reservation.
    • Pay-per-min Fleet: In any case, if your Yaldi Car VIP tag does not work, Yaldi will reimburse you for refueling by adding Yaldeets to your wallet. You will have to submit a copy of your bill to support@Yaldi.ae to claim the reimbursement. Please include the receipt and booking number in the claim.
    • Here at Yaldi, we believe in rewarding loyalty and good etiquette that helps keep the Yaldi community moving! 1 YALDEET = 1 AED Leaving us a review and referring a friend can also result in adding Yaldeets to your Wallet for use on your next rental! *Note: Please note that Credits cannot be used towards any Fees/Salik/Fines/Penalties and cannot be exchanged for cash.
    • Yaldi has created an online wallet that you can load up with credit. All future trips will be charged from your Yaldi wallet instead of your debit or credit card. This makes it convenient, fast, and easy for all future trips.
    • Yaldi wallet is designed to make your rental experience fast, simple and easy.
      • It will save you time.
      • Save you money - Your credit or debit card is charged AED 2.5 payment gateway fee for every Yaldi trip transaction.
      • Each time you top up your Wallet you could receive Yaldeet rewards.
    • Yaldeets is a loyalty program designed to give back to you.
      • Earn Yaldeets through selected promotions.
      • Refer a friend and also earn Yaldeets for doing a great deed.
      • In the future, Yaldeets not only can be turned into credit for trips but towards Eco projects and socially governed incentives.
      We want to create a community at Yaldi and Yaldeets is what will achieve this!
    • There is no expiration of the credits purchased through the Yaldi wallet.
    • If credits were purchased through the Yaldi wallet, incurred fines will be adjusted. However, this does not apply to promo credits.                                                                                                Fines will be charged directly on the registered card or invoiced through a payment link.

Long-term Rental

    • Please refer to the terms of your rental period for more information. Cancelation Policy:

      Early Termination/ Cancellation :

      • Daily rental - No early termination allowed.

      • Weekly rental - No early termination allowed.

      • Monthly rental - One months notice required to return the vehicle.

      *If rental is returned with no prior notice full payment of the rental amount remains.

    • For Long Term rentals, of course you can extend your reservation if renting our cars for daily/weekly/monthly use. In case of extensions, simple extend from the application or please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • Yes, reserving/booking a Long Term car is 1000AED charge. Once your booking agreement has ended and Yaldi car is returned we will refund you your deposit within 21 working days. As per the Yaldi T&C, if you have any Salik/fine remaining or your rental car was subject to damage/scratched at the end of your rental term, Yaldi will use your Deposit to settle this charge and refund you the balance within 21 working days.
    • You can find our terms and conditions by Clicking Here.
    • No, You (the customer) are responsible to pay for any Salik costs incurred during your reservation (Both pay-per-min & Long term rental fleet) . Long Term Rental Fleet:  All Salik will be applied to your pending invoice or at the end of the rental agreement which ever happens first. RTA/Admin fees apply. Charges/Payment will be made 24/48hours after your trip. We receive details of fines or Salik only after your trip from authorities and do not have any influence on that. You might receive a notification from us several weeks after your trip depending on when we get notified by the concerned department. This does not waive your liability.
    • All fines will be charged separately within 5-7 business days of your reservation, with an additional RTA/administration charge. Long Term Rental Fleet:  All Fines will be applied to your pending invoice or at the end of the rental agreement which ever happens first. RTA/Admin fees apply. We receive details of fines or Salik only after your trip from authorities and do not have any influence on that. You might receive a notification from us several weeks after your trip depending on when we get notified by the concerned department. This does not waive your liability.
    • Mileage depends on the type of rental. See below:
      • Per-Minute Rentals = 200KM per ride
      • Daily Rental = 200 KM per day
      • Weekly Rental = 1750KM per week
      • Monthly Rental = 5000KM per month
      ***Additional usage will be charged at the rate of AED 0.95 per KM plus VAT
    • No, we are sorry you cannot carry your pet in our cars as we need to be mindful of the next user. Hand over of the car will remind the same as T&Cs state. Additional charges will be deducted as per our terms and condition if the car is not returned in good condition.
    • We want everyone to have a fresh start each drive. Smoking is strictly prohibited in our Yaldi cars, as the scent from cigarettes, cigars, vapes, or other strong scents can impact the health and experience of other users. We want to keep our cleaning efficient and affective making sure cars are fully sanitized - We don’t want to use our resources in the event that we find any damage or detect any smell caused by smoking. Cleaning Charges will apply if we need to send our Yaldi Crew to fully sanitize the car after the use of Smoke.
    • If you wish to report a lost item or have lost your item in the car please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@yaldi.ae • All lost and found items should be collected by the owner within 7 days from the day they were retrieved or found. • To claim a lost item, you are required to provide any proof of identification for the sake of documentation and future referencing.                                                                                                 Note: We will need proof of identification to release the Item.  • In case you are not able to collect the item yourself, you may send us a NOC at support@yaldi.ae mentioning the name and contact details of the person who will collect the items on your behalf along with a valid proof of identification which will be presented to us at our office. • In case you find anything in your Yaldi car that does not belong to you and is not part of the Yaldi equipment, Keep the item in the vehicle, please contact our team on Live Chat: yaldi.ae, Call: 800-YALDI or Email: support@yaldi.ae
    • We at Yaldi want you to pay it forward! You need to leave the car with at least 20% fuel, regardless of how much fuel there was when you started your trip. This means the next Yaldi user has enough fuel to start their journey.
    • To be eligible to drive our Yaldi cars, you need to meet the following criteria: Age   
      • To register you must be 21 years or older to apply. However, if you are below 25 years old, you will be liable for 10% of the accident cost in addition to excess charge in case of any accidents.
      Drivers License
      • To register you must hold a valid, unexpired UAE Driver's License.
      • We also accept international driving licenses from the following countries only.
      Identity Card
      • To register you must hold a valid, unexpired, and government-issued Emirates Identity Card if you are a UAE resident
      • For Tourists, we need your Passport and Visa copy.
      You can send your documents through support@yaldi.ae for approval or use our app to upload your documents! 
    • Yaldi accepts driving licenses from the following countries for long term rentals if you do not have a driving license which was issued in the UAE.
      Austria Italy Sweden Kuwait
      Belgium United Kingdom Romania Saudi Arabia
      Spain Turkey Poland Oman
      Germany Greece Finland Qatar
      France Switzerland Portugal South Korea
      Ireland Norway Canada New Zealand
      Netherland Denmark United States of America Hong Kong
      Japan South Africa Australia Singapore
      *If you are a UAE residency visa holder then you must have a UAE driving license in order to be eligible to become a Yaldi Customer and driving license from any other countries will not be accepted.
    • As per Insurance covered by Yaldi and  minimum requirements to drive a Yaldi car are:
      • The driver needs to be 21 years or above.
      • You need to have a driver’s license which is at least 12 months old in the UAE or outside the UAE and is recognized by the appropriate authorities.
    • Yes, for long-term rentals, you can join us now if you fulfill the following criteria.
      • You are 21 years old or above
      • Driving license which is at least 12 months old
      Yaldi accepts driving licenses from the following countries if you do not have a driving license that was issued in the UAE.
      Austria Italy Sweden Kuwait
      Belgium United Kingdom Romania Saudi Arabia
      Spain Turkey Poland Oman
      Germany Greece Finland Qatar
      France Switzerland Portugal South Korea
      Ireland Norway Canada New Zealand
      Netherland Denmark United States of America Hong Kong
      Japan South Africa Australia Singapore
      *If you are a UAE residency visa holder then you must have a UAE driving license in order to be eligible to become a Yaldi Customer and a driving license from any other country will not be accepted.
    • You need to have a valid - If you are a UAE Resident or a Citizen  (holding a Residency visa)
      • UAE Driving license which is older than 12 months.
      • Emirates ID
      For long-term rentals, If you are a Tourist
      • Copy of your home country driving license
      • Passport Copy and/or VISA copy
      Simple Download our app and upload for approval in 4mins! Or Send to support@yaldi.ae for our Yaldi Support Crew to approve and get your trip started! 
    • Yes, You can drive to any Emirate while renting a Yaldi Car.
    • No, unfortunately, Government regulation does not permit the use of Yaldi cars outside of the UAE.
    • Please Visit our Meet The Fleet page to see what cars are available! If you require Long Term rental, please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • We want to make commuting and connecting as easy as possible through all emirates of the UAE. Car Delivery
      • Long Term Cars will be delivered or picked up from your location free of charge at a pre-agreed time within the Emirate of Dubai.
      Damages
      • When you book your car check the car, Inspect the car, and report all dents, damages, scratches, and cleanliness before you sign your rental agreement.  We want to give you every opportunity to make your experience simple. If you need to report damage before you sign our Yaldi Crew Driver will make a report and send it to our team.
      • After your trip, please report any damages or cleaning required. We would rather help fix the problem as soon as possible for the next user so please pay it forward. If you need to report damage after you start your trip: Email photos/report to: Support@yaldi.ae
      • All reports can be made through email so our maintenance team can be sent to check the car.
      • If reports are not sent you may need to cover this cost.
      Parking
      • Paid parking during your reservation is at your own expense.
      Refueling
      • Refueling Long Term rental cars are at your own Expense.
      Deposit
      • A 1000AED deposit is required before your Yaldi Long term Car is Delivered. Please Click here to see more information.
      Car Etiquette
      • Please no smoke in your Yaldi car.
      • Please leave the car in a clean/useable condition for the following user
      • Please ensure you have at least 20% fuel in your Yaldi car for the following user.
      • Drivers must not be under the influence of alcohol or drugs while operating the vehicle. All insurance claims resulting from driving under the influence will be denied and you will be responsible for all resulting damage repairs as per the Yaldi Damage Rate Card.
      We want to make commuting and connecting as easy as possible through all emirates of the UAE. Starting/Ending Journey
      • Please remember all journeys begin and end in Dubai.
      Damages
      • When you book your car check the car and report all dents, damages, scratches, and cleanliness before you start your journey we want to give you every opportunity to make your experience simple. If you need to report damage before you start your trip: Email photos/report to : Support@yaldi.ae
      • After your trip, please report any damages or cleaning required. We would rather help fix the problem as soon as possible for the next user so please pay it forward. If you need to report damage after you start your trip: Email photos/report to: Support@yaldi.ae
      • All reports can be made through email so our maintenance team can be sent to check the car.
      • If reports are not sent you may need to cover this cost.
      Parking
      • Paid parking during your reservation is at your own expense.
      • You can end your trip using an A-D RTA-approved zones for pay-per-min Yaldi cars.
      • Please email your parking zone code to support@yaldi.ae once you have completed your trip.
      Please be mindful that journeys cannot end in: - Any underground or multi-level parking Mall - Private free or paid parking RTA ZONE E-J - Malls - Valet parking - Airport Refueling
      • Refueling pay-per-min Yaldi cars is easy just go to any ENCO petrol station. Each car has a VIP tag attached to make fueling easy.
      • Refueling Long Term rental cars are at your own Expense.
      Reserving Cars
      • You can reserve your car for up to 1Omins before you reach the car.
      Car Etiquette
      • Please remember to send your parking code/location to support@yaldi.ae once you have ended your trip
      • Please no smoke in your Yaldi car.
      • Please leave the car in a clean/useable condition for the following user
      • Please ensure you have at least 20% fuel in your Yaldi car for the following user.
      • Please leave the keys in the designated spot (glove box or Cupholder)
    • There can be multiple reasons for the vehicle not starting.
      • If it is network or a dead battery issue, please contact us so our Customer Service team and assist:
      Live Chat: yaldi.ae Email: support@yaldi.ae Call: 800-YALDI
      • In case of declined payments, the vehicle will be immobilized. The customer should settle the payment and then call us or email us to unblock the vehicle.
    • You are allowed to use valet parking/paid parking during the duration of your vehicle rental plan at your own expense. Ending your Pay-Per-min Yaldi car using a Valet service is prohibited. 
    • Long Term Rental Fleet:  All paid parking is at your expense.  
    • You are allowed to use valet parking/paid parking during the duration of your vehicle rental plan at your own expense. Ending your Pay-Per-min Yaldi car using a Valet service is prohibited. 
    • Yes, we do provide comprehensive insurance for our cars. So know we have you covered!
    • In the event of an accident, Firstly make sure you are in a safe place and call the police on 999 or Download the Dubai police app and report an accident. Then call us to give you step by step guide as to what to do next : Call: 800-YALDI Once the police have arrived, please secure a valid police report. Yaldi shall be able to claim insurance upon receiving the police report.
      • Depending on the report you will be covered by my Yaldi.
      • If you receive a green report/non-faulty report you will not be liable for any additional charges and all the damages will be covered by Yaldi.
      • If you receive a red report/faulty report you will be liable for additional charges.
      • Send all Reports to Email: support@Yaldi.ae
    • We want to make commuting and connecting as easy as possible through all emirates of the UAE. Car Delivery
      • Long Term Cars will be delivered or picked up from your location free of charge at a pre-agreed time within the Emirate of Dubai.
      Damages
      • When you book your car check the car, Inspect the car, and report all dents, damages, scratches, and cleanliness before you sign your rental agreement.  We want to give you every opportunity to make your experience simple. If you need to report damage before you sign our Yaldi Crew Driver will make a report and send it to our team.
      • After your trip, please report any damages or cleaning required. We would rather help fix the problem as soon as possible for the next user so please pay it forward. If you need to report damage after you start your trip: Email photos/report to: Support@yaldi.ae
      • All reports can be made through email so our maintenance team can be sent to check the car.
      • If reports are not sent you may need to cover this cost.
      Parking
      • Paid parking during your reservation is at your own expense.
      Refueling
      • Refueling Long Term rental cars are at your own Expense.
      Deposit
      • A 1000AED deposit is required before your Yaldi Long term Car is Delivered. Please Click here to see more information.
      Car Etiquette
      • Please no smoke in your Yaldi car.
      • Please leave the car in a clean/useable condition for the following user
      • Please ensure you have at least 20% fuel in your Yaldi car for the following user.
      • Drivers must not be under the influence of alcohol or drugs while operating the vehicle. All insurance claims resulting from driving under the influence will be denied and you will be responsible for all resulting damage repairs as per the Yaldi Damage Rate Card.
      We want to make commuting and connecting as easy as possible through all emirates of the UAE. Starting/Ending Journey
      • Please remember all journeys begin and end in Dubai.
      Damages
      • When you book your car check the car and report all dents, damages, scratches, and cleanliness before you start your journey we want to give you every opportunity to make your experience simple. If you need to report damage before you start your trip: Email photos/report to : Support@yaldi.ae
      • After your trip, please report any damages or cleaning required. We would rather help fix the problem as soon as possible for the next user so please pay it forward. If you need to report damage after you start your trip: Email photos/report to: Support@yaldi.ae
      • All reports can be made through email so our maintenance team can be sent to check the car.
      • If reports are not sent you may need to cover this cost.
      Parking
      • Paid parking during your reservation is at your own expense.
      • You can end your trip using an A-D RTA-approved zones for pay-per-min Yaldi cars.
      • Please email your parking zone code to support@yaldi.ae once you have completed your trip.
      Please be mindful that journeys cannot end in: - Any underground or multi-level parking Mall - Private free or paid parking RTA ZONE E-J - Malls - Valet parking - Airport Refueling
      • Refueling pay-per-min Yaldi cars is easy just go to any ENCO petrol station. Each car has a VIP tag attached to make fueling easy.
      • Refueling Long Term rental cars are at your own Expense.
      Reserving Cars
      • You can reserve your car for up to 1Omins before you reach the car.
      Car Etiquette
      • Please remember to send your parking code/location to support@yaldi.ae once you have ended your trip
      • Please no smoke in your Yaldi car.
      • Please leave the car in a clean/useable condition for the following user
      • Please ensure you have at least 20% fuel in your Yaldi car for the following user.
      • Please leave the keys in the designated spot (glove box or Cupholder)
    • No, it is prohibited to allow someone else drive your Yaldi Car while booked/signed under your name.  You will be in breach of our Insurance policy. It is possible to have a named driver under your long term rental terms (added fee) provided our Customer Service Agents have received and approved the name drivers documents. To add someone to your current policy or for any questions please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • Yes, we do provide comprehensive insurance for our cars. So know we have you covered!
    • In the event of an accident, Firstly make sure you are in a safe place and call the police on 999 or Download the Dubai police app and report an accident. Then call us to give you step by step guide as to what to do next : Call: 800-YALDI Once the police have arrived, please secure a valid police report. Yaldi shall be able to claim insurance upon receiving the police report.
      • Depending on the report you will be covered by my Yaldi.
      • If you receive a green report/non-faulty report you will not be liable for any additional charges and all the damages will be covered by Yaldi.
      • If you receive a red report/faulty report you will be liable for additional charges.
      • Send all Reports to Email: support@Yaldi.ae
    • Excess fee is any additional charges you are required to pay towards a claim that needs to be raised to our insurance. This fee is payable only if an accident or damage is caused for which you receive a white or red report from the police. Click here to see our Insurance Policy. Click here to see our Excess fee. The excess fee you will be charged is based on the fees and penalties listed on our website.
    • Yes, Yaldi provides roadside assistance for the whole Yaldi fleet.                                                              Our roadside assistance team will assist customers in case of accidents, critical issues like replacing the car or towing vehicles stuck in sand etc. We ensure RSA is provided to all our customers in need as soon as possible. Please contact us: Live Chat: yaldi.ae Email: support@yaldi.ae Call: 800-YALDI
    • Click the link to Meet Our Fleet . View the Pricing for our Long Term Rental fleet. Price of our Long Term rental Fleet Included : Drop off/pick up of car to your location. Excludes: Fuel/RTA parking are at your own expense during your rental period. Salik/Fines are billed with your according invoice or at the end of your rental agreement. Also have a look at your Mileage Limits per rental period.
    • 1000aed Deposit does apply for Long Term term as a security deposit for your rental period. This Amount is released after your rental settlement. * Please allow up to 21 working days for refund.
    • Just get in contact with us to dispute your invoice or trip records, or have any queries concerning any of our services. Please contact us: Live Chat: yaldi.ae Call: 800-YALDI Email: support@Yaldi.ae
    • Long Term Rental Fleet:  For long-term bookings , users will have to cover the cost of fuel at there own expense.
    • Long Term Rental Fleet:  No, Fuel is at your own expense - No reimbursement will apply.