At Yaldi, we prioritize fair usage and transparent terms for all our clients. While we strive to avoid imposing penalties, certain situations may necessitate their application. We always aim to consider each case with fairness and understanding. The charges below will be deducted from the saved card automatically upon invoice.
- Payment Related Penalties:
– Failure to settle outstanding balance within 7 days: AED 250/-, plus any legal court charges if applicable.
– Payments reported as dispute/fraudulent, client will be invoiced for the amount disputed + AED95 dispute processing fee + AED105 service charge per transaction. Yaldi also has the right to report and share information about the transactions to the law enforcement (if required in cases). - Parking Violations:
– Soil parking, mall parking, valet parking, etc.: Client will be charged all associated fees plus an admin fee of AED 100/-. - Fines:
– In the event of fines, the customer is responsible for promptly remitting payment directly to the relevant issuing authority within 48 hours of receiving the official notification from Yaldi. Failure to comply within this timeframe will result in Yaldi settling the fines on behalf of the customer and subsequently invoicing them for the total fine amount, along with an administrative fee of AED 100. - Relocation Fees:
– Less than 180 km from Dubai: AED 250/-
– More than 180 km from Dubai: AED 750/- - Vehicle Maintenance Penalties:
– Drained battery due to negligence: AED 100/- + Actual cost of battery if replacement is required.
– Unsecured Vehicle: AED 100/- admin fee for incidents like leaving doors/windows open or key in the ignition. - Accident Related Penalties:
– Failure to provide a police report within 24 hours: AED 500/- per panel (Applicable to all Yaldi fleet effective from 21/04/2024).
– Liable/red police report or 1 party police report: AED 1600/- excess amount (Applicable to all Yaldi fleet effective from 21/04/2024).
– Driver under 25 years old or unauthorized: AED 500/- excess amount + 20% of total claim.
– Total loss case: AED 4,000 excess amount. - Vehicle Maintenance and Care:
– Smoking inside the car: AED 300/-.
– Damaging or staining the interior: AED 750/- (plus additional repair charges if needed). - Missing Items Penalties:
– Missing keys or safety equipment: Replacement cost + AED 100/- admin fee (plus additional repair charges if needed).
– Failure to inform Yaldi about missing key before ride ends: Remaining rental charges until information is provided. - Fuel Policy:
– Long-term vehicle returned with less than 20% fuel: AED 25/- fueling charge will apply. - Impounding Cases:
– Penalty amount + Towing charges + AED 100/- admin fee. - Damage to Wheels, Tires, and Rims:
– Cost of repair/replacement + AED 100/- admin fee. - Unauthorized use/ tampering:
– Operating the vehicle after ending the ride or driving the vehicle without ride tampering the security systems will result in a charge based on distance (AED5 per km) or time (AED 4.50 per min), whichever is higher, and potential legal action by Yaldi, including reporting the vehicle as stolen.
Special Notice (Applicable from 01/09/2024 onwards)
To maintain a minimum wallet balance of AED 15, customers are required to complete a card verification process. This process involves a charge of AED 2, which is added to the customer’s wallet. Customers may then choose from available top-up options to fund their wallet.
It has come to our attention that some customers may attempt to bypass the minimum balance requirement by repeatedly adding and removing their card to accumulate the necessary amount. This practice incurs significant service charges on our end.
To prevent misuse, we have implemented a policy whereby customers who engage in such activity will be charged a fee of AED 100. This fee is intended to cover the service charges associated with multiple card verifications and maintain the integrity of our services.
By using our service, you agree to this policy and acknowledge that such charges may be applied to your account if the outlined practices are detected.